C-C4H56I-34 VALID CRAM MATERIALS - RELIABLE & PROFESSIONAL C-C4H56I-34 MATERIALS FREE DOWNLOAD FOR SAP C-C4H56I-34 EXAM

C-C4H56I-34 Valid Cram Materials - Reliable & Professional C-C4H56I-34 Materials Free Download for SAP C-C4H56I-34 Exam

C-C4H56I-34 Valid Cram Materials - Reliable & Professional C-C4H56I-34 Materials Free Download for SAP C-C4H56I-34 Exam

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q67-Q72):

NEW QUESTION # 67
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

  • A. Machine learning
  • B. SAP Event Mesh
  • C. SAP Build Apps
  • D. SAP Cloud Integration

Answer: B,D

Explanation:
To integrate external systems into Agent Desktop, you need to have SAP Event Mesh and SAP Cloud Integration as prerequisites. SAP Event Mesh is a cloud-based event bus that enables applications to communicate with each other using events. SAP Cloud Integration is a cloud-based integration platform that allows you to connect your applications with other SAP and non-SAP cloud and on-premise applications.
These components enable you to create mashups that integrate external system functions into Agent Desktop, such as creating service orders and service quotations in SAP S/4HANA or SAP S/4HANA Cloud Service Management. References = Integrate External SAP Systems into Agent Desktop with Mashups | SAP Help Portal, Introducing Agent Desktop in SAP Service Cloud Version 2 - openSAP Microlearning


NEW QUESTION # 68
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

  • A. Activate Built-In Support
  • B. Log incident with SAP Service Cloud user ID
  • C. Log incident through SAP for Me
  • D. Create incident through Settings > Incident

Answer: A,C

Explanation:
Creating an incident in SAP Service Cloud Version 2 involves utilizing the built-in support framework provided by SAP. This framework is designed to streamline the process of reporting and managing issues directly within the SAP ecosystem. Logging an incident through the SAP for Me portal is a critical step in this process, as it serves as a centralized platform for customers to access various SAP services, including support and incident management. Additionally, activating the Built-In Support feature within the SAP Service Cloud environment enables users to directly report issues from within the application, ensuring that incidents are captured accurately and routed to the appropriate support channels for resolution


NEW QUESTION # 69
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • A. Customer
  • B. Maintenance plan
  • C. Registered product
  • D. Warranty

Answer: B,C

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page 4 and 7.


NEW QUESTION # 70
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

  • A. Service level determination
  • B. Business role assignment
  • C. Case responsibility determination
  • D. A filter option for the case summary
  • E. To control validity of the service catalog

Answer: A,C,D

Explanation:
The categories in the service catalog can be used for service level determination, a filter option for the case summary, and case responsibility determination. Service level determination is the process of assigning a service level agreement (SLA) to a case based on the category and other attributes. A filter option for the case summary allows the user to view cases by category or subcategory. Case responsibility determination is the process of assigning a case to a service agent or a service team based on the category and other criteria. References = Configuring Categories, Creating the Statuses for Cases, Service Categorization with Machine Learning


NEW QUESTION # 71
Which elements are used to calculate the due dates defined in Service Level Agreements? Note:
There are 2 correct answers to this question.

  • A. Operating hours
  • B. Service contract
  • C. Working calendar
  • D. Maintenance plan

Answer: A,C

Explanation:
The due dates defined in Service Level Agreements are calculated based on the following elements:
Working calendar: This is a calendar that defines the working days and hours for a specific country or region. It also includes the public holidays and other non-working days for that location. The working calendar is used to determine the actual duration of a service level objective, excluding the non-working time12.
Operating hours: This is a time interval that defines the availability of a service team or an individual employee. It specifies the start and end time of the working hours for each dayof the week. The operating hours are used to determine the actual response time of a service level objective, excluding the time when the service team or employee is not available3 .
The service contract and the maintenance plan are not elements that are used to calculate the due dates defined in Service Level Agreements. The service contract is an agreement between a service provider and a customer that defines the scope, terms, and conditions of the service delivery. The maintenance plan is a schedule that defines the frequency and type of maintenance activities for an installed base object.
References = 1: Working Calendar - SAP Online Help, 2: Configuring a Service Level Agreement - SAP Learning, 3: Operating Hours - SAP Online Help, : [Using Service Level Agreements - SAP Learning], :
[Service Contract - SAP Online Help], : [Maintenance Plan - SAP Online Help]


NEW QUESTION # 72
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